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Terms & Returns

The below general terms of sale and delivery apply to all agreements concluded between any legal entity of ARKK Copenhagen (the “Seller”) and the Buyer (the “Customer”) on the delivery of goods and services (the “Products”) by the Seller. Deviations there from only apply if agreed upon in writing.

For any questions regarding your purchase, navigating the website or other inquiries please contact our support team at:

E-mail: or phone: +45 3119 7700

ARKK Copenhagen
(State Of North ApS)
Vestegade 27, 1tv
Copenhagen K
Cvr: 36423358

The opening hours for Support are:

Mon-Thur –> 9am to 5pm CET

Friday –> 9am to 4pm CET

Weekends and holidays –> closed

Please read and agree to the below terms and conditions before puchasing any item on the website.


All pictures, logos, designs, trademarks, general information etc. on the web shop, and general website, of ARKK Copenhagen, belongs to ARKK Copenhagen. All brands, logos, designs, trademarks etc. are protected by copyright and can under no circumstances be downloaded, copied or used in any commercial matter. You may not republish, copy or distribute any information from neither the web shop nor website of ARKK Copenhagen without a written permission of ARKK Copenhagen.


Delivery & Transportation
Deliverance of goods from ARKK Copenhagen is regarded as complete, when the Customer has received the goods. All orders are shipped via GLS or UPS. The risk of the goods purchased at ARKK Copenhagen passes to you as a Customer on the time of delivery. ARKK Copenhagen reserves the right to exclude persons from purchasing on the web shop. ARKK Copenhagen has no obligation to deliver goods that are out of stock.


The delivery time is 1-3 business days for domestic delivery & 5-10 business days for international delivery.
ARKK Copenhagen ships, if possible, your order on the same day, when you order before 12.00 CET.


Price & Payment
You can use any of the payment types listed below to pay for your order free of charge. We take your security very seriously; therefore your details are safe with us. ARKK Copenhagen does not gain access to your card information. We will not withdraw the amount before we ship your product.

– Visa, Visa/Dankort, Visa Electron, MasterCard, MasterCard Direct, Maestro

All prices on the website include Danish VAT. Please note that the receipt received immediately after submitting the order does not constitute an actual order confirmation.


Availability and General Web Shop Information
Our web shop is constantly and automatically updated based on our stock list and prices. However errors can occur and we preserve the right to change prizes, stock list, text and other web shop information at any time without warning.


International Shipping
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by ARKK Copenhagen. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. ARKK Copenhagen has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the EU. In case of returned shipments, the Customer is responsible for any and all additional shipping fees and return fees assessed. All orders are sent from Denmark. Shipping to some countries are subject to a shipping cost, this will display vividly upon checkout of your purchase.


Separate shipments
In the event that your order consist of several products, ARKK Copenhagen has the right to send the goods in several shipments. Separate shipments can be necessary in the event of delayed or out of stock goods at the time of order placement from the Customer. Any possible shipping cost associated with separate shipments can be on the account of the Customer.


Return Policy
Returns will be accepted for up to 14 days of Customer’s receipt or tracking number on unworn items. You are as a Customer obliged to inform us before you return the item. The returns need to be in the original packaging and be unworn. This means that the shoe must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customers.

We’ll refund the price you paid for your item, including sale items back to your original payment method. For returns, return shipping will not be reimbursed.

Once you have informed us at about the return, please the item(s) to this address:

Prime Cargo A/S
Profilvej 4
6000 Kolding

Att.: Returns – ARKK Copenhagen


It rests with the Customer to examine the Product delivered immediately after delivery. The Customer is obliged to immediately notify of defects manifested. If the examination made by the Customer is not carried out in a thorough or proper way, the Seller will not be liable therefore.

Notification of defects must take place no later than ten days after the Customer has or ought to have manifested the defect. Notification must be done in writing with a thorough description of the defect. If such deadline is not met, the Customer’s right to give notice of the defect will laps.


All items sold on the ARKK Copenhagen web shop are subject to 2 years warranty. The warranty does not cover regular wear and tear of use, but only production faults. Note that items such as shoes are subject to serious daily wear and failing to take care of the item in question, proper cleaning and maintenance, can result in the ruining of shoes that under normal care taking wouldn’t have broken. Such items are not subject to warranty.


As part as accepting the Terms & Conditions on this page upon purchase of a product from this website the buyer accept to receive the regular Newsletter containing special offers, news about release of products, events etc. The buyer can always  unsubscribe from the newsletter if wanting to after receiving the first Newsletter.


Declaration of Secrecy understands and respects the importance of privacy when shopping online. We ensure that your personal data is handled with the strictest confidentiality. Your personal data; name, address, email address, credit card information etc. is used exclusively for the purpose of processing the order. Nothing will under any circumstances be forwarded or sold to third parties unless this is necessary to implement a transaction.


Force Majeure
ARKK Copenhagen is under no circumstances liable for delays or non-performance due to force majeure hereunder, but not limited to, shipping.

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