Return information at Arkk Copenhagen

Was the product not as expected?

At Arkk Copenhagen, we offer a 14-day return policy from the day the package is received. If you wish to extend the return deadline, please contact our customer service with your order number. If the 14-day return period is exceeded, we can offer a discount code equivalent to the product amount.

We offer free returns to some countries. See below.
      - Denmark
      - Sweden
      - Germany
      - Belgium
      - Netherlands

Find more information about returning here.

Do live in a country without free return, klick here. 

We do not accept returns if the products:
      - Do not appear as new/have been used.
      - Do not come in the original packaging.
      - Complaints that haven't been agreed upon with customer service.


Unfortunately, we do not have the option to exchange for a different size or model. Therefore, please return your original order and place an order for the desired size or model. If you purchased the shoes at a discount and they are no longer on sale, please contact our customer service before completing your payment.


If you experience issues with your Arkk products, please contact our customer service with the following information:

      - Order number. 
      - Description of the issue. 
      - Picture of the issue. 

N.B. we do not cover return shipping for complaints. Therefore, always contact our customer service.

Find more information about complaints here. 
If you purchased your Arkk product from another retailer, please contact the individual retailer.


Contact our customer service:

If you have any questions about products, purchases, sizes, or anything else, feel free to write or call us.

Phone: +45 3119 7700

Opening hours:

Mon-Thurs: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 4:00 PM
Closed on weekends and holidays.