Returns will be accepted for up to 14 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
- Size was too small / big
- Received the wrong item
- Item arrived not as expected (ie. damaged packaging)
- Item had defects
For all other reasons not included in the above, you do not need to send an email. Simply fill in the return code on the pre-filled returns form included along with your delivered product, and deliver back to the address listed on the form (or below). Please note: to exchange an item, you will have to return the item and order a new one online.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the sneaker(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
Please remember, as a customer you are responsible for the return until we have received and registered it. Make sure, always to save your delivery receipt. It may take up to 14 days for a return to arrive and be handled at our warehouse.
For returns, please note that the return shipping will not be reimbursed. For some countries, we offer a pre-paid return label that can be used to ship your return-item(s). This is only possible for the countries listed below. Prices for returns using the pre-paid label range between 5 - 12 EUR. This range is indicative and may vary. The specific price for your return is noted on the returns form. You are not required to use the pre-paid label for returns.
- Denmark // GLS - 5 EUR
- Denmark // PostNord 6 EUR
- Sweden // PostNord 9 EUR
- Germany // DHL 7 EUR
- Finland // Bring 9 EUR
We will refund the price you paid for your item, including sale items back to your original payment method.
c/o Prime Cargo A/S
Please note that it is not possible to make changes to your order after you have confirmed it. Our system automatically sends your order through to packing and shipment in order to ensure that you receive your new sneaks the fastest way possible.
Depending on where your shipping destination country is, order your gifts by the dates on this page to ensure they arrive by end of day December 24.
Most of Europe*
*Germany, Netherlands, Belgium, Luxemburg, Czech Republic, UK, France, Austria, Switzerland, Sweden, Norway, Italy, Poland, Slovakia, Slovenia, Hungary, Ireland, Portugal, Spain. Croatia, Malta, Romania.
The rest of Europe
Rest of World (all countries not included above)
|United States of America|
Holiday returns policy
As a service to our customers, items purchased online from arkkcopenhagen.com between November 10 and December 25, maybe be returned or exchanged through to January 12th.
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